Coaching commercial Leading contact center teams Quality manager Offshoring Contact center management Establish E2E processes
code CG-BE-202010-387 on strategy.enligne-be.com en Belgique

In the following industries:
Telecommunication Energie Contact center

Fields of practice:
Customer Care, Process, Commercial

Management teams your interventions may concern:
Direction commerciale Direction des Operations Direction Qualité

Types of interventions:
Quality officer Audit contact center Offshoring Process management

Training courses attended:
Leadership
Commerciales
Projet

Education:
Master en Economie politique

Led training courses:

Computer skills:

Languages: Fr En 0

Some references:
Proximus
VOO
Reader's digest
ENI

Presentation sheet cretaed / updated on: 2020-10-12 13:11:42

Click here to edit the CV in PDF
(Anonymous)

• Customer Care strategy development
• Offshoring
• Contact center management
• Establish E2E processes
• Leading Sales team & Operational organization
• KPI's setting
• Coaching
• Change managment
• Ordering flow enhancement
• In charge of developing Telesales & WEB support activities.
• Describe E2E process.
• Define quality and quantity KPI's.
• Define strategy to boost sales performance and Customer satifaction